Custodia Technology & Membit

Custodia, a global specialist in compliance for regulated industries, has partnered with Membit to integrate their Compliant Conversation Platform into Custodia’s Software as a Service (SaaS) offering Compliance Cloud One (CC1), transforming data capture for businesses operating in a regulated industry.

CC1 monitors, records, and captures data across different platforms, from Microsoft Teams to Cisco UCM Cloud and Zoom, monitoring multiple sources including text, IM, screen share, video and social media to provide a comprehensive view into one, flexible environment built in the cloud.

The integration of Membit’s Compliant Conversation Platform within CC1 adds further capabilities, seamless capture of all employee’s personal communication such as Whatsapp, iMessage, Telegram MS Teams, Mobile, Zoom, all from an employee’s native app for simple adoption. Those customer-conversations are synced to corporate archival systems and CRMs - saving time with capabilities like request routing, automation and tagging.

This comprehensive solution streamlines compliance processes, eliminates data silos, records information rapidly, assures, reconciles, validates, and monitors data, while maintaining complete visibility over a compliance ecosystem.

This strategic partnership with Membit adds substantial value to Custodia’s compliance solution CC1, by allowing businesses all over the globe to meet ever increasing regulatory obligations by capturing off-channel communications in one solution, with easy adoption to empower customer conversations, and resulting in simple and easy regulated digital data capture.

About Custodia (www.custodiatechnology.com)

Custodia Technology, is a specialist in compliance for regulated industries, providing vendor independent, full end-to-end compliance management solutions for on-premise and the cloud, in more than 100 countries.

Custodia’s CC1 solution captures multiple modalities such as voice, text, screen share, video, IM, and social media. It also captures CRM, HR and other business data for a complete 360° view. This data is centralised in one place for simple access. To assure compliance, all data is normalised and unstructured within one data lake, validated and audited with real time reconciliation, built-in security, policy checking, transcription and biometrics. Customers can access this assured data, not only for regulatory demands, but also to gain powerful business insights to inform decision making – making use of previously untapped ‘dark data’. CC1’s secure API allows data to be consumed or shared with other platforms (HR, Comms Surveillance, analytics) and used for behaviour analytics, AI and machine learning.

ISO 27001 certified, Custodia recently announced the availability of CC1 in the Microsoft Azure Marketplace.

About Membit -

Membit is the global leader in compliant employee-customer communication. Membit’s Compliant Conversation Platform allows seamless capture of all employee’s personal communication such as Whatsapp, iMessage, Telegram MS Teams, Mobile, all from an employee’s native app for simple adoption. Those customer-conversations are synced to corporate archival systems and CRMs - saving time with capabilities like request routing, automation and tagging.

Contact Information

Website: www.membit.io

LinkedIn: https://www.linkedin.com/company/membit-chatbot

Contact email: Dina@membitbot.com

Website: www.custodiatechnology.com

LinkedIn: https://www.linkedin.com/company/custodia-technology/

Contact Email: lucy.iredale@custodiatechnology.com